Job Orders Policy
At Tikvah US, we are dedicated to providing our customers with high-quality printing products and services tailored to their needs. To ensure a smooth and satisfactory experience, we would like to outline certain conditions related to job orders:
- Order Confirmation: Upon placing an order with Tikvah US, customers will receive an order confirmation email detailing the specifics of their order, including quantities, specifications, and delivery details. It's essential for customers to review this confirmation carefully and notify us immediately if any discrepancies are found.
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Proof Approval: For custom printing orders, customers will be provided with a digital proof for review and approval before production begins. It is the customer's responsibility to carefully review the proof for accuracy, including spelling, layout, and design elements. Once the proof is approved, changes may not be possible, and the customer accepts full responsibility for any errors or omissions.
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Production Timelines: While we strive to meet our customers' deadlines and turnaround times, production timelines may vary depending on factors such as order volume, complexity, and material availability. Customers are encouraged to communicate their deadlines clearly at the time of ordering to ensure timely delivery of their print materials.
- Shipping and Delivery: Tikvah US offers various shipping options for customers to choose from, including standard and expedited shipping. While we make every effort to ensure timely delivery of orders, we cannot be held responsible for delays caused by shipping carriers or unforeseen circumstances beyond our control.
- Quality Assurance: We take pride in the quality of our printing products and services and stand behind our workmanship. In the rare event that a customer is not satisfied with their order, we encourage them to contact us promptly to discuss their concerns and explore potential solutions. Customer satisfaction is our top priority, and we will work diligently to address any issues and ensure a positive outcome.
By placing an order with Tikvah US, customers acknowledge and agree to the job order conditions outlined above. We appreciate your understanding and cooperation in adhering to these conditions to facilitate a smooth and successful printing experience.
If you have any questions or require further clarification regarding job order conditions, please don't hesitate to contact our customer service team.